Refund policy
Return and Refund Policy for Hairfillup
Last Updated: 2023-02-23
At Hairfillup, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied with your product, please refer to our terms for returns and refunds below.
Returning Products
Return Period:
You may return most unused and unopened products within 30 days of the delivery date for a full refund.
Product Condition:
Products must be returned in their original condition and packaging. Used or damaged items will not be eligible for a return.
Return Process:
To initiate a return, please contact our customer service at info@hairfillup.se or info@hairfillup.com. We will provide you with the necessary information and instructions on how to proceed with the return.
Shipping Costs:
The customer is responsible for the shipping costs of returning the product. For more details on the return process, please contact info@hairfillup.se or info@hairfillup.com.
Refunds
Refund Processing:
Once we have received and inspected the returned item, we will process your refund. The refund will be made using the same payment method you used for the original transaction.
Refund Timeframe:
You can expect your refund to be processed within one week after we receive and inspect the return. However, depending on your card issuer, it may take up to one billing cycle for the refund to appear on your statement.
Delivery Policy
Delivery Time:
All orders are shipped within 6-10 business days.
Exemptions
Certain types of items may be excluded from returns, including:
- Personal or hygienic products that have been opened after delivery.
- Products that are custom-made or personalized.
Contact Us
If you have any questions regarding your return, refund, or our policy, feel free to contact us at info@hairfillup.se or info@hairfillup.com, or visit our website at hairfillup.com.